Tenants Terms and Conditions

Tenancy agreement

In the event the Tenant wishes to change the start of a Tenancy after the Tenancy Agreement has been drawn up and signed there is a charge of £60 to pay for administration involved. Tenants can request copies of their tenancy agreement however this is subject to a charge of £25.00.  Copies of other documents that are requested or letters requested by the tenant, written on behalf of the tenant relating to their Tenancy Agreement are also subject to a charge from £15.00.


All Tenants over the age of 18yrs must be named on the Tenancy Agreement. Each Tenant will be referenced for an equal share of the total rent payable for the property. Prospective Tenants must complete an application form and provide proof of I.D and proof of address in the form of a Passport or photo driving licence and utility bills, one bill at 4 weeks old and another bill dated between 3 and 6 months old. If a Guarantor is necessary they will also be required to sign the Guarantor Agreement and provide identification.
Application forms must be completed and signed within 72hrs of paying the reservation fee. Failure to complete and return application forms within the required time limit may result in the property being marketed and forfeit of monies paid.

Tenancy deposit

The deposit must be paid within 14 days of securing the property or the Tenancy start date, which ever is the sooner. The deposit is held and protected under my deposits – a tenancy deposit scheme, for the duration of the Tenancy against final charges at the end of the Tenancy and may not be used against the final months rent. Deposits must be paid by clear funds only, personal cheques are not accepted.

First month’s rent in advance

Rent is payable monthly by standing order. Payment must be made within 14 days of securing the property or the Tenancy start date, whichever is the sooner. The rent is reviewed annually and may be increased by the Retail Price Index, unless otherwise negotiated.

Tenant check in

Tenant will be provided with inspection report and photographs of their property for their signature and verification

Tenant check out

The Tenant will be advised of time and date of checkout. All possessions must be removed from the property and the house and garden ready for checking by the time stated. Administration charges will be levied if contractors are required to attend as a result of the Tenant leaving the property in a poor condition.


Gas, oil, water, electricity, council tax and t.v licence unless other wise stated in the Tenant Agreement are not included in the rent and are the Tenants responsibility. The Tenant may not change the supplier for gas, electricity, or telephone without prior written consent from the Landlord. If permission is not sought, card meters installed or utilities not changed back to original supplier prior to the end of Tenancy, an administration charge will be made. Such permission cannot be reasonable withheld. Tenants should take meter readings and contact the utility company.


No animals (including caged animals, e.g. birds or reptiles) may be kept on the premises without written permission from the Agent and the Landlord. Such permission cannot be unreasonably withheld. House carpets and curtains must be professionally cleaned at the end of the Tenancy. Sight of invoices will be checked and the amount of £100 kept back in case of flea infestation.

Landlord’s effects

The Landlord’s effects may not be removed from the property or stored in the garage, cellar or outhouse. The Tenant must obtain written consent from the Landlord before making changes to the property.

T.V reception and telephone

Properties are taken as seen. Assumptions should not be made that aerials and TV points are connected. Connection to BT can take up to 14 days and could be a Tenant cost.

Data Protection

We require to process and retain certain personal information that you have provided to us. From time to time we may pass any or all of that personal information on to third parties who may carry out specific work on our behalf for processing. Full details of the personal information we hold, why we hold that information, how long it is held for and with whom that information is shared are set out in the Fair Processing Notice provided to you.

In the event we require your consent to process and retain any of your personal information we shall seek your written permission to do so separately.

In terms of the EU General Data Protection Regulation 2016/6769 (hereafter ‘GDPR’) you are entitled to request and inspect personal information of yours that we hold. Should you wish to inspect any of your personal information that we hold, you have the right to request sight of this data, provided it is done in writing and detail the specific information that you are seeking. We will provide you with a copy of any personal information held (which constitutes ‘Personal Data’ in terms of the GDPR) within one month of your written request.